REGIONAL TRAINING MANAGER
 Employment Type: Permanent | ||
| Reference No: 1000057 | ||
| Pretoria Regional Office |
Employment Equity
Historically disadvantaged South Africans will be given preference.
Nando’s shall apply the affirmative action principals as set out in the Employment Equity Policy.
Requirements:
Overall Purpose of the Job
The Regional Training Manager is accountable for the development, implementation and roll out of training plans and requirements for new and current Nandocas in their allocated Region with the aim of supporting the adherence and maintenance of all applicable standards in Casas.
Minimum Requirements
Matric – NQF level 4
Train-the-trainer certification
4-5 years relevant training experience including facilitation, programme design, training event coordination, assessment practices, eLearning training methods, coaching and mentoring
1-2 years restaurant operations experience
1-2 years’ experience leading and managing small teams in a matrix structure, including influencing others without direct reporting responsibilities
Valid Driver’s License
Detail Knowledge
• Knowledge of adult learning concepts, principles, practices and procedures (Intermediate)
• Knowledge of training industry standards (Intermediate)
• Knowledge of restaurant operations at management level (Advanced)
• Presentation and facilitation skills (Advanced)
• People management skills (Advanced)
• Coaching and mentoring skills (Advanced)
• Train-the-trainer skills (Advanced)
• Data Analysis skills (Intermediate)
• Assessor skills (Advanced)
• Microsoft Office skills (Intermediate)
Regional Training Support:
• Consult with regional operations teams to determine specific training needs for Nandoca groups
• Conduct thorough needs analysis and recommend appropriate training strategy for the region
• Develop straining plans and calendars aligned to the National L&D calendar and framework
• Regularly review and revise (where necessary) the regional training objectives to ensure alignment to business needs and regional objectives
• Act as the Learning and Development partner in the region, by providing coaching and mentoring to the Management team on succession planning, training needs and training practices and methods
• Manage and coordinate training requirements of new Casa openings and revamps
• Review, assess and sign off on new Casa openings and revamps, ensuring compliance with all relevant L&D policies and practices
• Provide input into the development of the regional training budget and monitor applicable areas of the budget throughout the year
• Provide mentoring and coaching for Casas / Casa Management that are not performing
Training Evaluation
• Monitor, review and action feedback to enhance training activities where necessary
• Ensure Casas are equipped to implement new product rollouts through the delivery of training against the Brand Plan
• Ensure that Nandocas are up to date on their training cycles and take remedial action as required
• Provide timely feedback to management on Nandoca attendance, participation and performance at relevant training sessions
• Evaluate training assessment results and work performance post training to identify areas of improvement in training courses
• Follow-up on training provided in the region, measuring and monitoring success through applicable business metrics
• Compile regional training compliance/ non-compliance reports for Regional Line Managers with recommendations
Training Plan Implementation and Roll out:
• Implement the Regional training plan and calendar
• Conduct “train the trainer” sessions to prepare Regional Line Managers and Patraos to provide training / learning
• Create an effective adult learning environment, adhering to established design processes, testing, evaluation and feedback to the region
• Provide feedback on course assessments and evaluations
• Correlate proficiency and performance results post training and assessment where required
• Schedule and arrange relevant training sessions in accordance with business needs and regional objectives, including tracking attendance and course completion
• Develop, manage and monitor training plans for all new Patraos and Assistant Patraos in line with standard programmes, including regular check-ins, sign-off and conducting/facilitating one-on-one training in line with the programme
• Ensure relevant technology and learning tools required to facilitate training are available and configured appropriately prior to all sessions
• Manage and monitor the regional Hatchlings, including pre-assessment, timely sign-off and escalating any non-compliance issues or general concerns with learners (level 3 and 4, External candidates)
Employee Programme Management:
• Coordinate and manage Regional Grillers Challenge Competition including applications, implementation, coaching and development
• Coordinate and manage Grillers Challenge logistics against budget and timelines
• Collate all scores for final selections
• Provide support in the coordination and management of logistics for the National Grillers Competition
• Collect, collate and update Franchise master data for Long Service awards
• Provide support to Regional team with the planning and execution of annual Long Service Awards event
• Manage and monitor annual Climate Survey execution, including the management and monitoring of all logistics and support regions
• Facilitate the onboarding of new managers and oversee the process at other levels
Training Record Management via the Learning management system and Reporting:
• Maintain accurate and up-to-date regional training records, including training assessment results
• Compile monthly reports for submission to management and relevant stakeholders
• Administer all training-related invoicing to send for processing
• Track training interventions against the Workplace Skills Plan to ensure that targets set are met
• Report on improved regional performance / business metrics as a result of training / coaching intervention
• Track and report on the number of successful Hatchlings placed retained
• Update and maintain relevant Franchise Master data on the LMS (Signify)
People Management:
• Submit people requirements in accordance with expected deliverables to your Line Manager (Quarterly)
• Manage the allocation of resources against budget and expected targets
• Lead the department in such a manner as to foster innovation and technological excellence.
• Demonstrate behaviour aligned to the company values
Business Enablement through Training Innovation:
• Remain up to speed on the Company procedures, product changes and campaigns
• Evaluate the relevance of training content to facilitate the achievement of performance objectives
• Conduct talent reviews, in collaboration with Regional HRBP and Regional Support team to ensure and maintain talent pools
Training Material Development, Review and Testing:
• Evaluate training material to ensure quality, updated and relevant content for a relevant and positive learning experience for targeted audiences
Special Requirement
Advantageous:
• Level 5 ETDP qualification
• Registered Assessor
• Relevant Hospitality
qualification
Start date: 2025/10/27
Closing date: 2025/11/03
| Shift Lead | ||
| Employment Type: Permanent | ||
| Reference No: 1000058 | ||
| Umgeni |
Employment Equity
Historically disadvantaged South Africans will be given preference.
Nando’s shall apply the affirmative action principals as set out in the Employment Equity Policy.
Requirements:
- Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do you pour all that you are into all that you do…. and have a little fun on the way? If so, please review the requirements and have the courage to pursue your passion and join the Nando’s family.
- Minimum Requirements
- Matric
- At least 2-3 years restaurant management experience
- Experience in Microsoft office
- Attention to detail and accuracy
- Ability to manage a group of people
- Excellent communication skills
- Excellent knowledge of restaurant operations
- Preferred: Applicants who have more than 3 years restaurant management experience
- Preferred: Applicants who are in possession of a valid driver’s license and their own vehicle.
- Duties & Responsibilities
- Financial Management
- To ensure correct and effective financial administration according to Nando’s policies & procedures daily.
- To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc)
- To assist in taking corrective actions necessary to improve business performance indicators(Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count;
- Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily.
- To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).
- Operational Management
- To ensure efficient stock control management for the restaurant daily.
- To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance,
- Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
- To assist in developing the corrective action plan and facilitating actions necessary to improveinternal and external audit results.
- To communicate and ensure compliance with the Nando’s operational standards and operating requirements.
- People Management
- To assist in developing and monitoring rostering every week to ensure sufficient people
- capacity to meet the business requirements. To ensure adherence to opening and closing procedures.
- To assist with recruitment, induction and training of all new staff according to Nando’s policies
- and procedures to proactively meet the needs of the business.
- To complete and check the attendance register.
- To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
- To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager.
- To assist in ensuring that all staff are signed off on the relevant training material and
- procedures on an ongoing basis.
- Marketing Management
- To assist with communication and execution of all national, regional and local marketing
- campaigns and initiatives.
- To respond to customer complaints by Nando’s policies and procedures.
- To assist in developing the corrective action plan and facilitating actions necessary to improve
- the results of the mystery shopper report.
- To assist with the execution of the local marketing plan to promote sales and increase the
- customer base.
- To fulfil the responsibilities of the Restaurant Manager in his/her absence.
Start date: 2025/10/30
Closing date: 2025/11/06